At present, adherence to the "Know Your Customer" (KYC) policy is a top priority for financial institutions. This policy is designed to mitigate risks such as identity theft, money laundering, financial fraud, and the financing of terrorism.

Vault WM maintains a strict zero-tolerance stance on financial fraud and implements a comprehensive suite of preventative measures to safeguard against various forms of illicit activity. Any instance of fraud will be meticulously documented, leading to the immediate closure of all associated accounts, with all funds within those accounts being frozen.

IMPORTANT NOTICE:

Vault WM is fully committed to ensuring the confidentiality and security of all sensitive data entrusted to the company, including client trading account information and transactional history. In line with this commitment, we require all clients to adhere to a set of specific protocols to guarantee the integrity of personal data.

When making a deposit, clients are required to submit the following documentation:

• A copy of a valid passport, including the signature page.
• Clear copies of payment cards used for deposit transactions (front side displaying the last four digits, and back side showing the CVV).
• A recent utility bill containing the client's name and residential address.
• A signed history of online transactions.

WHEN MUST THE CLIENT PROVIDE THESE DOCUMENTS?

Vault WM strongly advises clients to submit all necessary documents prior to initiating a withdrawal request. Additionally, there may be instances where the company will require these documents before authorizing any other account actions, such as deposits or trades. Failure to provide the requested documentation will result in the cancellation of withdrawal requests, with the funds being returned to the client's trading account. The client will be notified of this action through the internal messaging system.

HOW SHOULD DOCUMENTS BE SUBMITTED?

Documents should be scanned or photographed at a high resolution. We recommend saving images in JPEG format with minimal compression. Once prepared, please send all documents to ClientSupport@VaultWM.io

IS THERE A GUARANTEE OF SECURITY FOR THE SUBMITTED DOCUMENTS?

At Vault WM, the security of client documentation is of paramount importance. All documents submitted to the company are treated with the highest level of confidentiality. We employ state-of-the-art encryption protocols at every stage of document processing to ensure complete protection.

For High-Risk Clients: For clients identified as higher risk, an additional layer of due diligence is applied through Enhanced Due Diligence (EDD). This enhanced process involves a more thorough investigation into the customer’s financial background, source of funds, and overall risk profile. EDD is designed to provide greater scrutiny and ensure that high-risk clients are appropriately vetted, with ongoing monitoring where necessary. This extra layer is implemented to further protect both the client and Vault WM from potential financial crimes and regulatory non-compliance.

We appreciate our clients' cooperation and would like to emphasize that these stringent measures are designed to ensure that Vault WM remains a secure and trusted platform for all your trading activities.